Terms & Conditions
Covid-19- Novel Coronavirus Impacts
We are open for business, all orders placed will be sent within 24hrs or next business day. We are taking every precaution to ensure you receive your order in a safe and timely manner. We have noticed that Parcel Post is taking at least a few days longer than usual, more in Victoria. With Express Post, this service may be next day or may take a day or two longer. Express Post is by far the quickest method for sending parcels. Please note: Next Day Guarantee has been temporally suspended.
News from Australia Post - Impact of novel coronavirus
We're experiencing international delivery delays in all destinations due to flight cancellations and government restrictions because of COVID-19. Click here for more information around delays and service suspensions.
Sorry for any inconveniences this may cause.
Please take care and stay safe.
PEACE LOVE CRYSTALS
PEACE LOVE CRYSTALS™ uses SSL (Secure Sockets Layer) technology to encrypt communications between the user and the web server. Our site is completely secure, not just when you “Sign in”, “Create an account” or “Checkout” every page is protected by SSL. You will see a padlock icon or https:// in the address bar before www.peacelovecrystals.com.au, this assures you that all pages are secure. Click on the padlock for information about our DigiCert SSL certificate. Having a SSL Certificate helps to prevent hackers from getting your information from our site. We are committed to keeping your personal information safe. When entering personal information always check the website is using a SSL Certificate before entering any personal information on any site.
At PEACE LOVE CRYSTALS™ we are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
* your name
* phone number
* email address
* Your orders
PLEASE NOTE... We do not keep your credit card details in our databases. All online transactions are done via Afterpay Stripe (credit Card) or direct deposit.
We will never collect sensitive information about you without your explicit consent, nor will we sell or give your personal information to anyone or company in accordance to law.
The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into your account. If you find any inaccuracies you can update or e-mail us and we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
We accept the following payments methods:
Afterpay, ZIP Pay/Money, Klarna, Google Pay, Apple Pay, MasterCard, VISA, American Express or direct deposit to our Commonwealth Bank of Australia (CBA) or National Bank Australia (NAB) accounts.
Full details please see Afterpay Terms of Service prior to using this payment option... https://www.afterpay.com/en-AU/terms-of-service
Checkout minimum is $20. Click on image below for more information about Zip
Shop now, pay later with Klarna!
We’ve partnered with Klarna to give you more control over your purchases.
It’s smooth and simple
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.
4 interest-free installments
Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!
How to checkout with Klarna
Add item(s) to your cart and select Klarna at checkout.
Enter your debit or credit card information.
Pay later over 4 installments. The first payment is taken when the order is processed.
The remaining 3 payments are automatically taken every two weeks.
Manage everything in your Klarna App
Safe and secure
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.
Frequently Asked Questions
Don’t see your question here? Check out Klarna’s full FAQ page.
Is there a fee to use 4 interest-free installments?
There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms for applicable fees.
Will Klarna perform a credit check?
When you choose 4 interest-free installments, Klarna may order a credit report from a 3rd party. Please review product terms for more information on this.
How can I reach Klarna?
You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna App for 24/7 chat.
Klarna was founded in Stockholm, Sweden and is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smooth’, adding value for shoppers and retailers with unique payment options and superior customer experience.
Klarna has 2,500 employees across 17 countries, and is leading the way for alternative payments by serving 85 million consumers and 205,000 merchants smooth payment solutions. https://www.klarna.com/international/about-us/
Credit Cards and Digital Wallets by Stripe
Accepted credit cards: VISA - MasterCard - American Express.
Accepted digital wallets: Apple Pay* - Google Pay.
*Please Note: Apple Pay is only available as an option on the "View Cart" page and only when using a compatible iPad or iPhone on the Safari internet browser. To pay with Apple Pay please click on "My Cart located in the top right hand corner then "View Cart" to see the Apple Pay payment option. Apple Pay option is not visible in checkout. How to setup up Apple Pay on your iPhone or iPad.
We also accept direct deposits, if paying by direct deposit ensure you include the "Order Number" as the reference during the transaction and email the official bank transaction receipt to email@example.com. Please Note: Sending official bank transaction receipt means we will process your order ready for shipping. Direct deposit orders will only be shipped once the funds have cleared. It can take 2 business days or more before funds have cleared unless you bank with the CBA or NAB. We bank with CBA and NAB so if you bank with them too your funds are usually transferred immediately, therefore your order will be shipped within 24hrs (business days only).
Please keep in mind transferring funds from a bank other than CBA or NAB may take longer for funds to reach us, which will delay shipping.
The images on this site are for illustration purposes and may or may not represent the actual size, however they, in most cases, will represent the actual product. In the "Product Description" it will indicate the approximate size and if the product will be the actual product you will receive. This means what you see is what you get. One of a kind crystals can only be purchases with a quantity of "1", if you want "2" crystals of the same type you will need to choose them both individually. However, some products such as Tumbled Stones and Bracelets can be purchase by the quantity where stock permits.
The measurements provided on this site are measured in millimeters (mm) or centimeters (cm). The measurements will indicate the maximum dimensions of the object. i.e measurements may be from the average widest point to point. Because images on this site are for illustration purposes, they may or will not represent the actual size, please use measurement provided to grasp the approximate actual size. The weight is measured in grams or kilograms. Measurements are provided as a guide and may contain discrepancies and/or errors. we do our best to make sure we give you approximate measurements to give you an idea of its approximate size.
All online orders over $30 will receive one free copy of our "Crystals and Minerals Metaphysical Properties Guide" by PEACE LOVE CRYSTALS. This guide comprises over 160 Crystals and Mineral's metaphysical properties. This will be added to your cart automatically. Our guide will also provide some information on Chakra and Zodiac crystals. If your order does not reach $30, the guide can be purchased for $5. Click here to see the Crystals and Minerals Metaphysical Properties Guide.
At PEACE LOVE CRYSTALS we take serious care in packing for delivery, all purchases are packed for your purchase to arrive undamaged and on time. All orders will be shipped within 24hrs, in most cases orders may be sent same day. Orders placed with direct deposit will be sent once funds arrive. Orders are processed Monday to Friday ex public holidays. PEACE LOVE CRYSTALS will contact you via email or phone if there are any delays known or expected. We also send progress emails, when you receive the email "Shipped" your order is on the way. this email will also have a tracking number for your convenience.
If your purchase is a gift your Tax Invoice will be email to you and we will only include a "Packing Slip" with the goods. Billing details for the Tax Invoice and the recipient's Details for Shipping. Please make sure you advise that your purchase is a gift.
Fastway Couriers is also available for shipping, however not available at checkout. We may use Fastway instead of Australia Post from time to time at our discretion. You may request Fastway, however charges may apply. Please email firstname.lastname@example.org
Free Shipping for Australian Addresses Only*
Free shipping is available for orders over $85 to Australian addresses only. To qualify for free shipping your order total amount must be or exceed $85. Once your order reaches $85 the option to choose "Free Shipping" is displayed at the checkout. We use Parcel Post by Australia Post for free shipping, however from time to time we may use a different method. Free shipping does not include Express Post, however you can choose this options at checkout at your cost. Please Note. If using a coupon or promo code for a discount Free Shipping is calculated on the discounted total. i.e Discounted total must be over $85.
*Products with fixed prices for shipping are excluded. These are usually larger items over 10kg.
Note: Free Shipping can be used with other discount offers when available.
Paid Shipping Australia Post
PEACE LOVE CRYSTALS uses Australia Post for delivering your goods in most occasions.
Australia Post Express Post
Next business day delivery within Australia
Need your parcel to arrive tomorrow? Australia Post Express Post parcel service is a simple and cost-effective next business day delivery service for items that weigh up to 22kg.
Guaranteed next business day delivery*
*The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centers. Express eParcel is not covered in the Express Post Guarantee.
Australia Post Parcel Post
Regular parcel delivery within Australia
Australia Post Regular Parcel Post service is cost-effective and reliable, delivering parcels of up to 22kg in 2 or more business days*.
Economical domestic delivery
*Within Australian capital cities, may take longer for rural areas.
Australia Post International Air
When time matters and still affordable delivery
Airmail makes it easy to send parcels up to 5kg to virtually anywhere in the world. Cost to this service include a $5.00 tracking fee.
• Reliable delivery to more than 190 countries in 5 to 14 business days
• Less expensive than courier services
At PEACE LOVE CRYSTALS™ we want all our customers to be delighted with their purchase. If for some reason you are not completely satisfied with your purchase please submit a return request by logging into your account. Once logged in find the order you wish to return then click the Return Items link. Requests to return items within 7 days of receipt date.
If requesting a return by email, please send to email@example.com with the following information.
1) Content of e-mail:
Order number (found on receipt)
Please explain why you are not satisfied with your purchase?
Details of the item you want to return.
PEACE LOVE CRYSTALS™ will then evaluate the reason of your wish to return your purchase. If a valid reason is given within the 7 day time line we will e-mail you back with a reference number and instructions on what to do next. (Do not send any items back to Peace Love Crystals without a reference number.) PEACE LOVE CRYSTALS™ will not refund the delivery cost or the delivery cost of returning the item/s purchased.
All returns must be returned in there original condition and packaging, with tags still attached within 7 days of the receipt date, for a full refund of the purchase price.
Once your purchase has been returned to PEACE LOVE CRYSTALS™ (in its original condition with tags still attached) Peace Love Crystals will refund either by store credit or the same method used to pay.
If you have any questions please don’t hesitate to e-mail, phone or write to us at anytime...
e-mail: firstname.lastname@example.org or contact us form.
PEACE LOVE CRYSTALS™ Gift Certificates have an expiry of 3 years (1095 days) from the date of purchase. To purchase or see instructions on how to redeem a gift certificate or check a gift certificate balance click here.
Sending a PEACE LOVE CRYSTALS’ Gift Certificate is easy… click here enter your name then email, enter the lucky recipient’s name and email… send an optional message… enter an amount between $20 to $2000… then choose a suitable Gift Certificate theme.. Preview if you wish then add to cart…
Jewellery Care Instructions
SLEEP - Never sleep while wearing your jewellery.
SHOWER- Keep your jewellery away from water.
SPRAYS - Use perfumes, hair sprays, lotions, etc.. before you put on your jewellery.
SWEAT - Try to avoid to much sweating while wearing your jewellery. Don’t wear it to the gym.
SWIM - Take off jewellery before swimming.
Please be careful with very young children, children may mistake crystals/tumbled stones for lollies. PEACE LOVE CRYSTALS™ recommends crystals/tumbled stones not suitable for children under 4 years old.
PEACE LOVE CRYSTALS™ accepts payment in Australian Dollars. However you can change the currency to USD, GBP, NZD or Euro.. this can be changed in the top right-hand corner on our website.. Click on the current currency then select the currency you want. Changing currency will help with grasping the value in your currency only, payment will convert to AUD.
How to contact us
Postal Address: PO Box 2136 Noosaville BC QLD 4566
e-lusion Pty Ltd T/A PEACE LOVE CRYSTALS™
PEACE LOVE CRYSTALS is a registered trademark of E-LUSION PTY LTD ABN 48 094 370 662